Privacy Policy

Effective Date: 01 / 05 / 2025

Introduction & Scope

Welcome to MoroccoLocals! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.moroccolocals.com, including any other media form, media channel, mobile website, or mobile application related or connected to this website.

We respect your privacy and are committed to protecting your personal data. This policy applies to information we collect through:

  • Our website www.moroccolocals.com
  • Email, text, and other electronic communications between you and our website
  • When you interact with our advertising and applications on third-party websites and services

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Sign up for our newsletter
  • Make a booking or purchase
  • Complete forms on our website
  • Contact our customer support
  • Participate in surveys or promotions

This information may include:

  • Contact information (name, email address, phone number, mailing address)
  • Account credentials (username, password)
  • Payment information (credit card details, billing address)
  • Travel preferences and itinerary details
  • Demographic information (age, gender, nationality)
  • Communications and correspondence with us

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device, browsing actions, and patterns. This information may include:

  • Technical information about your device and internet connection, including IP address, browser type and version, time zone setting, operating system and platform
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our website
  • Page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs)
  • Methods used to browse away from the page

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

We use the following types of cookies:

  • Necessary cookies: Essential for the website to function properly
  • Preference cookies: Enable the website to remember information that changes how the website behaves or looks
  • Statistics cookies: Help us understand how visitors interact with the website by collecting and reporting information anonymously
  • Marketing cookies: Used to track visitors across websites to display relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

How We Use Your Information

We use the information we collect about you for various purposes, including to:

  • Provide, maintain, and improve our website and services
  • Process and complete your bookings and transactions
  • Personalize your experience and deliver content relevant to your interests
  • Send you administrative information, such as updates to our terms, conditions, and policies
  • Respond to your comments, questions, and requests
  • Send you marketing communications about promotions, upcoming events, and other news
  • Monitor and analyze trends, usage, and activities in connection with our website
  • Detect, prevent, and address technical issues, fraud, or other illegal activities
  • Comply with legal obligations

Third-Party Sharing

We may share your information with third parties in certain situations, including:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. These include:

  • Payment processors to securely handle transactions
  • Booking platforms and travel partners to fulfill your reservations
  • Email service providers to deliver our newsletters and communications
  • Analytics providers to help us understand website usage
  • Customer service providers to assist with inquiries

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

User Rights & Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • Right to Access: You can request copies of your personal information.
  • Right to Rectification: You can request that we correct inaccurate information or complete incomplete information.
  • Right to Erasure: You can request that we delete your personal information in certain circumstances.
  • Right to Restrict Processing: You can request that we restrict the processing of your information in certain circumstances.
  • Right to Data Portability: You can request that we transfer your information to another organization or directly to you.
  • Right to Object: You can object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

Opting Out of Marketing Communications

You can opt out of receiving marketing emails from us by clicking on the unsubscribe link in any marketing email we send you. Even if you opt out of marketing communications, we will still send you transactional messages, such as booking confirmations and updates about your account.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

Different retention periods apply to different types of information:

  • Account information: Retained while your account remains active and for a period afterward for legal and operational purposes
  • Booking records: Retained for the duration necessary to fulfill bookings and for financial and tax requirements (typically 7 years)
  • Marketing preferences: Retained until you opt out or request deletion
  • Website usage data: Typically retained for 26 months

Security Measures

We have implemented appropriate technical and organizational measures to protect the security of your personal information. These include:

  • Using HTTPS encryption for data transmitted through our website
  • Maintaining encrypted storage of sensitive information
  • Implementing access controls and authentication procedures
  • Regular security assessments and monitoring
  • Employee training on privacy and data security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

International Transfers

Our operations are primarily based in Morocco. If you access our website from outside Morocco, please be aware that your information may be transferred to, stored, and processed in Morocco and other countries where our servers are located.

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with laws governing data collection and use that may differ from the laws of Morocco, please note that we may transfer your information to a country that does not have the same data protection laws as your jurisdiction. When we transfer your information internationally, we will take steps to ensure that appropriate safeguards are in place to protect your information and to ensure that it is treated in accordance with this Privacy Policy.

These safeguards may include:

  • European Commission approved Standard Contractual Clauses
  • Ensuring the receiving country has been deemed to provide adequate protection
  • Implementing appropriate supplementary measures where necessary

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Your Consent

By using our website, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website.